Frequently Asked Questions
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We often get asked the same questions, so hopefully this page will help answer any questions you may have. If not, please email ksvhbookings@gmail.com and we will endeavour to help.
BOOKINGS
How do I book the village hall?
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This is easy!
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1. Click on BOOK THE HALL at the top of any page on our website. This will take you to our booking pages.
2. Click on Calendar. Check that the date and time you want to book the hall for is available.
3. Click on New Booking. Fill out the simple form. If you would like the bar, remember to add the hours you would like it open in the bottom box. If you are having a bouncy castle let us know in the box at the bottom.
4. You will get a confirmation email of a Provisional Booking.
5. Once the Booking Officer has confirmed your booking you will receive a second email saying your booking is confirmed, so long as we receive payment within 2 weeks.
Can I book the hall by phone or email?
You can, but because the hall is run by volunteers we would prefer it if you booked using our online system. It's very easy to use!
Does the village hall have a bar?
Yes we have a fully staffed bar. We can be flexible on the hour at which the bar opens, but it does close at 11pm. Normally for evening functions people book the bar 7pm - 11pm. Please let us know an accurate number of people attending your function, so that we can employ the correct number of bar staff for your event.
What drinks are available at the bar?
We have Carling, Madri, Atlantic and Stowford all on tap. We also have a selection of cans of beers/lagers/ciders including Guiness, Doombar, Magners, Thatchers and Peroni to name but a few. We have Prosecco in large or small bottles, plus wines. A selection of soft drinks including Appletiser, J20, coke and lemonade are also available.
What's the Clean Up Service?
For a fee of £40 you can leave all the tables and chairs and rubbish out for us to clear up. Otherwise we would ask that the hall is left as it is found - in a clean and tidy state with all furniture put away.
What should I do with the rubbish?
Please sort your rubbish into General Waste, Food Waste or Mixed Recycling. You will find these 3 bins in the kitchen close to the back door. If you fill these, there are large bins outside for General Waste and Recycling. Please leave Food Waste in the kitchen for the cleaner to dispose of. More black bags are available in the kitchen drawers.
Weddings
We love to have weddings at the hall! The hall looks beautiful when it's set up for a wedding. You are welcome to have an internal marquee set up. You are also welcome to use your own chair covers and table coverings as you see fit. Please ensure any decorations on the walls come off easily and don't mark the wall or pull off any plaster. We can provide welcome drinks at your request. We can also have an all day bar available. If you book a wedding on our booking system, the Bookings Officer will be in touch either by phone or email to go through things with you so we can ensure you have the very best day.
Do you accept bouncy castles?
We do! We do ask that you provide a copy of the Public Liability Insurance certificate from the bouncy castle provider. Without this the booking cannot go ahead. Please note the height of the hall is 11ft so bouncy castles need to be smaller than this! If you are having a bouncy castle, please state this in the bottom box of the booking form. Please email the copy of the insurance certificate asap to ksvhbookings@gmail.com.
Can I view the hall before I book?
Certainly! Please arrange a viewing with the Bookings Officer via email or phone.
FURNITURE AND FITTINGS
What tables and chairs do you have?
There are approx. 10 round tables seating 8-10.
There are approx. 10 rectangular tables seating 6-8
We have plenty of chairs upholstered in burgundy.
There are a few smaller tables and chairs for children's parties.
What's available to use in the kitchen?
We have 2 kitchens. The main kitchen downstairs is a large commercial kitchen. It has an electric oven, a large fridge, a warming cabinet, a hot water dispenser (this will need to be switched on at the beginning of your event to warm up), microwave and kettle, plus plenty of work space.
The upstairs kitchen has a kettle, sink and enough mugs and glasses for small meetings.
What crockery is available in the kitchen?
There are plenty of mugs, glasses and plates plus crockery. We do have a full dinner service available also. This is free to use, but please ensure everything is washed up, dried and put away again even if you have paid for the clean up service.
Do you provide tea towels and bin bags?
We do provide tea towels and bin bags, as well as cleaning cloths and washing up liquid. They are available in the drawers near the hand-wash sink. Leave the tea towels in the kitchen and we will wash them up.
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Can I book the kitchen without the hall?
This isn't normally possible as we have other guests using the hall.
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QUESTIONS DURING YOUR EVENT
How do I get into the hall?
The access code will be texted to you half an hour before your event starts. Type the code into the keypad on the left hand side wall by the front door. Pull the door open.
What if I didn't receive a code?
Call the Bookings Officer on 07414 742 280 or the Caretaker on 07923 559 637.
How do I get out of the hall?
Press the green circular button on the right hand side wall by the front door. Push the door open.
Who should I contact if I have an emergency whilst at the hall?
In the first instance, ask a member of the Bar Staff if you have a bar. Otherwise, our caretaker, Glen, should be able to help.
His number is 07923 559 637.
How does the Sound System work?
We have a sound amplification system that you can plug your phone or laptop into. Location - if you are on the stage looking out at the bar, the sound system is a brown box up high on the right hand side of the stage. As long as there is a blue light on, it is working! There are instructions below the brown box on how to work the sound system and link it to your bluetooth.
Is there any additional lighting for the stage?
No, but there are built in lights over the stage. Your DJ/entertainer is welcome to bring their own lighting.
Ambient lighting at the hall
We have a choice of bright lights or spot lights (which can be dimmed) in the ceiling. The controls for these are by the door into the Main Hall. There are also strips of fairy lights on each long wall. These are controlled by a plug in the cupboard to the left of the stage (as you look at it).
What time do I need to leave the hall?
You need to vacate the hall at the time you have it booked until. We often have other bookings following and need to clean the hall between, so it is important you leave at the time you say you will. Please close the front door when you leave. If you have an evening event with a bar, the bar will close at 11pm and you need to leave the premises by 12am. The bar staff will lock up after you, but please close the front door as you leave for their safety. Please don't stay beyond 12am and leave quietly late at night - we have very close neighbours who we don't want to upset!
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GENERAL QUESTIONS
The alarm is going off. Who should I contact?
Don't worry we are contacted by the alarm company if the alarm activates, so someone will be on their way to silence it. We apologise for any disturbance caused.